Privacy Policy
This privacy policy sets out how Blue Chilli Car Contracts Ltd t/a Blue Chilli Car Leasing uses and protects any information that you give Blue Chilli Car Contracts Ltd t/a Blue Chilli Car Leasing when you use this website.
Blue Chilli Car Contracts Ltd t/a Blue Chilli Car Leasing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Blue Chilli Car Contracts Ltd t/a Blue Chilli Car Leasing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 29/02/2024.
What we collect
We may collect the following information:
• Address History
• Contact information
• Email address
• Employment History
• Income and Expenditure
• Market Research – where you have participated
• Product History
• IP Address Information
• Website cookie Data
• Due Diligence Checks
• Recorded phone calls
• Correspondence Records
• Bank Account Details (We do not collect or store card details)
• Date of birthname and job title
What we do with the information we gather
The main reason we collect your information is to understand your needs and to provide you with a better service, however there are other ways we may use your information. We require this information to understand your needs and provide you with a better service, and for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, or mail.
We may use the information to customise our website according to your interests.
We use your data with your consent although there may be instances where we are required to use
this information by law or regulation. We will only use the personal information that you provide for
the purposes we have requested it for. If we do need it to use it for any other reason, we will always
make sure that the use is in line with the original reason for collecting the data.
Sharing Information
Blue Chilli Car Contracts Ltd t/a Blue Chilli Car Leasing are a credit broker and not a lender, so there will be other parties involved that will need access to your information including the finance company, third party providers and supplying dealerships. When required by law we may share your information with other parties to meet legal requirements. We will also share your information where it is necessary, you will be consented beforehand. Other parties include:
- The Lender
- The vehicle manufacturer
- Credit reference agencies
- Advertising and social media
- The suppling dealership
- Where required by Law
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Your Rights Right of Access – The right of access is often referred to as “subject access”. You have the right to access the personal information that we hold about you as well as other supplementary information. You can make a “SAR” (Subject Access Request) verbally, or in writing, including on social media. You
may also ask a third-party e.g., a relative, friend or solicitor to make a SAR on your behalf.
Right of Rectification – You have the right to have inaccurate personal data rectified and you may also be able to have incomplete personal data completed, however this will depend on the purposes for the data processing.
Right of Erasure – Under Article 17 of the UK GDPR you have the right to have personal data erased. The right only applies to data held at the time that the request is received. It does not apply to data that may be created in the future. The right is not absolute and only applies in certain circumstances.
Right to Restrict Processing – You have the right to restrict the processing of your personal data where you have a particular reason for wanting restriction.
Right to Data Portability – You have the right to receive personal data we have provided to a controller in a structured, commonly used, and machine-readable format. You can also request that a controller transmits this data to another controller.
Right to Object – You have the right to object to the processing of your personal data at any time.
Rights related to automated decision-making including profiling – You have the right to not be subjected to a decision which is based on automated processing (including any profiling) which may have a significant legal effect on you. You will be sent a copy of the lenders Privacy Policy with your order confirmation, as we are a credit broker and not a lender this right may apply more to the lender and their privacy policy.
Data Subject Access Request
Should you wish to request the personal information we hold on you, you can do this verbally or in writing, including social media.A third party may also request this on your behalf, please see the details listed above titled “Right of Access”. There are no charges for this information, however we will undertake ID and security checks before providing any personal information. We will respond to you within one calendar month after we have received the SAR. If for any reason this time frame is not achievable, we will let you know why and advise how long it will take to provide this information.
How we use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once youagree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit aparticular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings.
Links to other websites
Our website may contain links to other websites of interest, however, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website or in writing, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting our Data Protection Officer. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Making A Complaint
We are regulated by the Information Commissioner’s Office (ICO) for all aspects of Data Protection. Our ICO (Information Commissioner’s Office) Registration number is Z1141484
You can make a complaint to us verbally, by email, in writing or by social media. We take all expressions of dissatisfaction very seriously; our Complaints Procedure is listed on our website for your reference and is available at any time. If you are unhappy with the outcome of any complaint made to us about your personal information, you are entitled to complain to the Information Commissioner’s Office (ICO). The contact details for the ICO are below:
Website and Live Chat: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Email: icocasework@ico.org.uk
Address: ICO, Wycliffe House, Walter Lane, Wilmslow, Cheshire, SK9 5AF
